How a Visit Actually Works

We understand that having someone come into your home, when you are already feeling vulnerable,
can feel daunting.

But we want you to feel comfortable and confident that we are equipped to take great care of you and your whānau.

We understand that having someone come into your home, when you are already feeling vulnerable, can feel daunting.

But we want you to feel comfortable and confident that we are equipped to take great care of you and your whānau.

Step 1: We contact you and arrange a time to come that fits in with your schedule and needs.

Step 2: We leave our shoes at the door and introduce ourselves, taking time to listen to how you are feeling in that moment, and how we can best support you for this specific session.

We approach all homes and conversation with no judgement and no assumptions.

Step 3: Some families know exactly what they need…
You have a clear idea of where we can be most useful and we work efficiently and respectfully, doing the tasks we have agreed upon.

Others are completely overwhelmed…
You have decision fatigue and are too tired to know where to start. When that is the case we fully understand, and simply get to work resetting the space, cleaning, sorting, ensuring you’re hydrated and fed. Ultimately, we use our initiative and consider how we can best lighten the current load.

Step 4: We finish our session, making sure you’re feeling encouraged, more supported, and more rested than when we arrived.

What we do:

  • General tidying and cleaning

  • Laundry

  • Supervising children while you shower / nap / rest

  • Laundry Companionship and conversation

  • General tidying and cleaning

  • Errands (e.g. grocery top-up, taking a car to servicing)

    Dishes and kitchen tidy

  • Meal prep or snacks

  • Organising baby supplies and restocking stations

What we don’t do:

  • Judge your home, parenting, or circumstances.

  • Expect you to prepare before we come.

  • Rush conversations when you need to be heard.

  • Provide medical care or clinical advice.

  • Share your personal information, family circumstances or photos from your home.

  • We don’t think asking for help is failure.