How a Visit Actually Works

We understand that having someone come into your home, when you are already feeling vulnerable,
can feel daunting.

But we want you to feel comfortable and confident that we are equipped to take great care of you and your whānau.

We understand that having someone come into your home, especially during a vulnerable season, can feel daunting.

But we want you to feel comfortable and confident that we are equipped to take great care of you and your whānau.

Step 1: We contact you and arrange a time to come that fits in with your schedule and needs.

Step 2: We leave our shoes at the door and introduce ourselves, taking time to listen to how you are feeling in that moment, and how we can best support you for this specific session.

We approach all homes and conversation with no judgement and no assumptions.

Step 3: Some families know exactly what they need…
You have a clear idea of where we can be most useful and we work efficiently and respectfully, doing the tasks we have agreed upon.

Others are completely overwhelmed…
You have decision fatigue and are too tired to know where to start. When that is the case we fully understand, and simply get to work resetting the space, cleaning, sorting, ensuring you’re hydrated and fed. Ultimately, we use our initiative and consider how we can best lighten the current load.

Step 4: We finish our session, making sure you’re feeling encouraged, more supported, and more rested than when we arrived.

What we do:

  • Supervise children while you shower, rest, or take a moment for yourself

  • Laundry, tidying, dishes, and light cleaning

  • Companionship and conversation

  • Attend appointments with you as your support person

  • Help with errands like grocery top-ups or vehicle servicing

  • Meal prep, baking, and preparing easy snacks

  • Organise baby supplies and restock essentials

  • Provide personalised support that fits your needs, routines, and family situation

What we don’t do:

  • Judge your home, parenting, or circumstances

  • Expect you to clean or prepare before we arrive

  • Rush conversations when you need someone to listen

  • Share your personal information or photos from your home

  • Provide medical care or clinical advice

  • We don’t think asking for help is failure